Reservations & payments
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We require all reservations to be fully paid (100%) 30 days before arrival at the lodge.
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We require a minimum of 25% of total reservation to be deposited (to guarantee reservation) if this is made more than 30 days before check-in date.
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Reservations are guaranteed by a copy of the deposit statement or other proof of payment. This should be forwarded to the lodge by fax or e-mail, stating clearly the name of the client, date of entry and of leave and amount paid.
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For deposits ask for one of the hotel's bank accounts.
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Reservations are also guaranteed through a correctly filled-in and signed credit/debit Card Authorization form, that the client has to return to the hotel by fax or e-mail.
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We accept payments from the following credit/debit cards: VISA, MASTER CARD
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We also accept payments in cash, in US dollars, Colones or Euros.
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Cancellations
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Cancellations with more than 30 days of anticipation: we will refund 75% of your reservation.
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Cancellations made from 30 days to 15 days before date of arrival at the Lodge, are subject to a charge of 75% of the total reservation.
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Cancellations made from 15 days before- to date of arrival, and/or 'no show', will not be refunded
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Guayabo Lodge assumes no responsibility should client cancel for any reason, including sickness, death in the family, natural disaster, conflict of war, or any other circumstance.
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